Tranquil Timbers

General Policies & Information

Check-in/Check-out & Hours

• Rental check-in: 3 p.m.
• Rental check-out: 11 a.m.
• RV check-in: 12 noon
• RV check-out: 11 a.m.
• Minimum check-in age is 18 years.
• Guests aged 17 years and under at the time of check-in are considered children.
• Late check-outs will be charged $10 for every 30 minutes, unless pre-approved by management.
• Two-hour early check-in for your reservation may be available for $30. Please contact the management office, in advance of your arrival, to inquire about availability.
• Two-hour late check-out for your reservation may be available for $30. Please contact the management office, in advance of your arrival, to inquire about availability.

After Hours Check-in

• For our guests arriving after office hours, please call ahead with an estimated time of arrival and to make arrangements.

Reservations & Payments

• Please verify your arrival and departure dates at check-in. You are responsible for all nights reserved.
• Rates do not include any applicable service fees or charges for optional incidentals.
• RV sites and lodging typically accommodate four guests.  A guest fee is added per day to the reservation rate for each additional guest over four.
• A (2) two night minimum stay is required for all rentals, (3) nights on holiday weekends.
• By using a credit card for a deposit, guarantee or payment, you authorize MHC Property Management L.P. to charge any expenses incurred during your stay to that credit card or apply funds you have on deposit with MHC Property Management L.P. against what you owe.
• Your credit card will be charged Itinerary Total prior to arrival, up to a maximum deposit of one night rack rate. Any remaining balance will be due on arrival.
• Prices and site type availability are subject to availability.
• Displayed rates and package prices are subject to change.
• We accept reservations up to one year in advance and rates may be subject to change.
• In order to expedite the check-in process, all reservations are to be prepaid in full within 7 days from the date of the booking.
• Reservations not secured/prepaid by check or credit/debit card will automatically be cancelled after 7 days from the date of the booking.
• Please note, when making reservations online, you will be contacted in order to secure payment.
• Online reservations are not guaranteed until paid in full.

Cancellations & Refunds

• No refunds will be issued for early check-out.
• Camping is an outdoor experience, therefore we do not give refunds due to the discomforts of weather or nature. Please enjoy your stay!
• In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.
• RV campsites: We allow full refunds for cancellations up to 2 days prior to your arrival date for daily and weekly reservations.
• Rental accommodations: We allow full refunds for cancellations 7 days prior to your arrival date for daily and weekly reservations.
• Daily and weekly reservations: For cancellations received less than the required notice period prior to arrival, your deposit will be forfeited up to one night rack rate.
• Extended stays: For long-term reservations (28 days or longer), we allow full refunds for cancellations up to 60 days prior to your arrival date. For cancellations received less than the required notice period prior to arrival, the deposit amount will be held on account for a future stay. 

Pet Policy

• Pets are allowed.
• Pet policy for rental accommodations: Pets are welcome. For those who camp with pets, there is a pet fee of $10 per pet per night for our pet-friendly rental units. The fee may vary at select properties. Service animals are not pets. The Company complies with the Americans with Disabilities Act (ADA) and state/local laws regarding service animals. Service animals may accompany a disabled person without any proof of disability or certification for the service animal. Guests traveling with a service animal will not be charged a pet fee. Charges may be incurred, however, should a service animal damage the rental unit.

Campground Services & Information

• For information or to make Reservations please contact us at (800) 986-2267 or (920) 743-7115.
• Please note we do our best to honor all site requests. However, in rare situations we may need to change your site due to unforeseen circumstances.
• All weekends/activities are subject to change. Please check our website for current updates.
• Our goal is to provide you, our guest, with the highest quality recreation experience Door County has to offer. Please let us know immediately of any concerns regarding your site or our facilities and service.