Medina Lake

Policies and General Information

• Policies subject to change without notice.

Hours

Check-in/Check-out

• Upon check-in you may be asked to provide a valid ID and a certificate of insurance and registration for your camper. Members should also have their membership card on hand.
• Minimum check-in age is 21.
• Guests aged 18 and under at the time of check-in are considered children.
• Two-hour early check-in for your reservation may be available for $30. Please contact the management office, in advance of your arrival, to inquire about availability.
• Two-hour late check-out for your reservation may be available for $30. Please contact the management office, in advance of your arrival, to inquire about availability.

Pet Policy

• Pets are allowed.
• Rental Pet Policy: Pets are welcome. For those who camp with pets, there is a pet fee of $10 per pet per night for our pet-friendly rental units. The fee may vary at select properties. Service animals are not pets. The Company complies with the Americans with Disabilities Act (ADA) and state/local laws regarding service animals. Service animals may accompany a disabled person without any proof of disability or certification for the service animal. Guests traveling with a service animal will not be charged a pet fee. Charges may be incurred, however, should a service animal damage the rental unit.

After Hours Arrival

• For late arrival arrangements, please contact our Reservation Department at (830) 751-2406.

Reservation & Payment Policies

• Your credit card will be charged one night rack rate prior to arrival. Balance due on reservation start date.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• RV sites and lodging typically accommodate four guests.  A guest fee is added per day to the reservation rate for each additional guest over four.
• To make changes to your reservation, please call our Reservation Department at (877) 864-2728 and specify that you booked your reservation online.
• For rental accommodations, a $100 refundable security deposit on a major credit card is required upon check-in. You are responsible for damages to the rental and its contents, as well as to the cleanliness of the rental.
• If any items require repair or replacement, or if excess cleaning is required, the security deposit will not be refunded and you may incur additional charges for replacement cost due to the nature of the damages.
• Prices and site type are subject to availability.

Cancellation and Refund Policy

• In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.
• No refunds will be issued for early check-out.
• RV campsites: We allow full refunds for cancellations up to 2 days prior to your arrival date for daily and weekly reservations.
• Rental accommodations: We allow full refunds for cancellations 7 days prior to your arrival date for daily and weekly reservations.
• Daily and weekly reservations: for cancellations received less than the required notice period prior to arrival, your deposit will be forfeited up to one night rack rate.
• Extended stays: For long-term reservations (28 days or longer), we allow full refunds for cancellations up to 60 days prior to your arrival date. For cancellations received less than the required notice period prior to arrival, the deposit amount will be held on account for a future stay.

Campground Services & Information

• Free WiFi hotspots are located at the pool/laundry area, activity center, and welcome center.
• A maximum of 6 guests are allowed for non-member sites, RV, or tent booking.
• There is a $3 per day fee for 50amp RV campsites.