Patten Pond

General Policies & Information

• Policies subject to change without notice.

Check-in/Check-out & Hours

• Campsite check-in: 1 p.m.
• Rental check-in: 4 p.m.
• Campsite check-out: 11 a.m.
• Minimum check-in age is
  21 
  years.
• Guests aged
  17 
  years and under at the time of check-in are considered children.
• Early check-in and/or late check-out may be available for an additional fee per option. If interested in either option, contact the management office in advance of your arrival to inquire about availability.

Pet Policy

• Pets are allowed.

After Hours Arrival

• If your plans change and you need to arrive outside of normal business hours, please call our office during business hours and refer to your confirmed reservation information.

Reservation & Payment Policy

• By using a credit card for a deposit, guarantee, or payment, you agree to the following: If I used a credit card for a deposit, guarantee, or payment, I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds you have on deposit with MHC Property Management L.P. against what I owe.
• Your credit card will be charged Itinerary Total prior to arrival, up to a maximum deposit of one night rack rate. Any remaining balance is due prior to arrival.
• Rates based on 4 people (2 adults/2 children).
• Prices and site type are subject to availability.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• RV sites and lodging typically accommodate four guests. A guest fee is added per day to the reservation rate for each additional guest over four.

Cancellation & Refund Policy

• No refunds will be issued for holiday weekend stay cancellations, early departures, no shows or special promotions.
• RV campsites: For stays 1 to 27 days, we allow full refunds for cancellations up to 2 days prior to your arrival date.
• Rental accommodations: For stays 1 to 27 days, we allow full refunds for cancellations 7 days prior to your arrival date. For guests booking a stay in a rental accommodation located in California of 30 or fewer consecutive days, a full refund will be given for reservations cancelled within 24 hours of booking provided the reservation’s arrival date is at least 72 hours after the time of booking.
• Long-term or seasonal stays: For stays 28 days to 179 days at an RV campsite or in a rental accommodation, if you cancel or change your reservation up to and including 45 days prior to your scheduled arrival date, we will issue a refund for the amounts paid by you. If you cancel your reservation and provide less than the required 45 days’ notice, you will forfeit your deposit amount. For guests booking a long-term or seasonal reservation in a rental accommodation in California (31 days to 179 days), if you cancel or change your reservation up to and including 45 days prior to your scheduled arrival date, we will issue a refund for the amounts paid by you. If you cancel your reservation and provide less than the required notice, you forfeit your deposit amount.

Deposit Policy

RV Campsite

• Monthly Reservations: One night rack rate
• Seasonal Reservations $500 Deposit
• Refundable damage deposit required at check-in: $200
• If you want to reserve an RV campsite site for a holiday, we require a three or four night minimum stay.
• For a tent site over a holiday, we require a two or three night minimum stay.

Rentals

• Rentals: One night rack rate
• Refundable damage deposit required at check-in: $200
• It will take up to 48 hours for the property to receive your reservation information and complete the processing of your rentals.